Agreement, operator, and eligibility
These Terms are an agreement between you and Galaxy Cue LLC, a Kentucky limited liability company that operates the Galaxy Cue software platform (“Galaxy Cue,” “we,” “us,” or “our”). “Business” means an entertainment company or other provider using Business OS. “Client” means an account holder, organizer, Event Contact, or customer using the Client Portal.
Operator transition: Effective August 7, 2026, Galaxy Cue LLC is the operator and contracting platform party identified in these Terms. Any transfer of an earlier pilot agreement, subscription, data-processing relationship, or other obligation is effective only to the extent legally authorized and after any required notice or consent. Historical Event and consent records remain subject to their applicable retention and audit rules.
By accessing or using Galaxy Cue, you agree to these Terms, the Privacy Notice, the Acceptable Use Policy, and any additional terms presented for a specific feature. You must be at least 18 or otherwise legally able to form the agreement, and you must have authority to act for any Business or person you represent.
If you use Galaxy Cue for a Business, that Business also agrees to these Terms. If you do not agree, do not use the service.
Accounts, access, and security
Provide accurate information and keep your email account, devices, magic links, one-time codes, and provider credentials secure. Authentication links and codes are personal to the recipient. You may not share tokens, impersonate a user, create accounts for unauthorized people, or access another tenant’s data.
A global Client Account may connect to several Businesses and manage several Events. A Business member may act only within the organizations and roles that authorize that person. You are responsible for actions taken through access you control, except to the extent applicable law provides otherwise.
Business responsibilities
Businesses are independent providers and are responsible for accurate listings, authorized Client data, service descriptions, availability, quotes, contracts, electronic-signature disclosures, retainers, cancellation terms, taxes, refunds, licenses, permits, insurance, accessibility, staffing, music and media rights, marketing consent, and fulfillment. A Business must restrict staff access, remove former members, configure privacy settings, and lawfully respond to Client data requests.
Businesses must not use Client data from Galaxy Cue for unrelated marketing without the applicable consent or retain it outside the platform longer than legally justified. A Business is responsible for its employees, contractors, representatives, uploaded templates, generated documents, hosted payment links, communications, and compliance with the laws governing its services.
Client responsibilities
Clients must provide truthful booking and contact information, review quotes and contracts before acceptance, keep Event details current, use Marketplace and provider selections responsibly, and pay amounts owed under the Business contract. An account organizer may be different from an Event Contact but must have authority to provide that contact’s information.
Open Marketplace
Marketplace is an optional discovery and routing tool. A response, match, ranking, or provider selection is not an endorsement, warranty, background check, or guarantee. Businesses are not agents, employees, joint venturers, franchisees, or representatives of Galaxy Cue. A Client may select different Businesses for different requested services under one Marketplace project; each selected Business receives its own Event workflow and may require a separate quote, contract, retainer, and payment.
Users must independently investigate identity, qualifications, licensing, insurance, safety, availability, price, and contract terms. Before quote and contract acceptance, a Business withdrawal may return that service category to Marketplace. A Client can close a Marketplace post subject to accepted provider agreements. More detail appears in the Marketplace Terms.
Galaxy Cue plans, trials, and billing
Plan features, usage limits, and prices appear on the current Pricing page or an order form. Recurring billing may begin only after material terms are clearly disclosed and the payer gives express informed consent. Paid subscriptions may renew until cancelled when recurring billing is enabled. Taxes, payment-provider charges, and usage-based fees may apply. Downgrading can restrict features or capacity. Unpaid, disputed, fraudulent, or expired subscriptions may be restricted after legally required notice.
Online cancellation must be comparably simple to online signup. Refund, renewal, trial, cancellation timing, receipts, and price-change language must match the activated billing system and applicable law before paid subscriptions are turned on. The Subscription & Billing Terms control platform subscriptions. For consumers in Italy, checkout must also provide trader identity, total price, renewal/duration, cancellation, statutory withdrawal, durable-medium confirmation, and an unambiguous obligation-to-pay control as described in the Italy & EU Supplement.
Controlled Beta program
The Galaxy Cue Beta is a limited, pre-release evaluation program. Applying does not create a Business workspace, guarantee approval, activate a paid subscription, or promise continued access. Galaxy Cue may approve, decline, limit, suspend, or end Beta participation based on onboarding capacity, product fit, security, misuse, legal risk, or product needs.
If approved, the applicant agrees to complete the guided Business onboarding, provide reasonably requested setup information and product feedback, and use the Beta only for authorized evaluation and operations. Beta features, data structures, limits, interfaces, and availability may change without the service levels or feature commitments of a paid order. Participants should maintain independent copies of legally or operationally important Event information and avoid relying on an unverified preview feature as the only Event-day record.
Beta application, review, consent, onboarding, and access records may be processed to administer the program, protect the platform, and document the relationship as described in the Privacy Notice. Optional product-marketing consent is separate from necessary application, security, onboarding, and service communications. These Terms and all other applicable policies continue to govern approved Beta use.
Event payment requests
Businesses may provide third-party hosted payment links for retainers and final payments. Galaxy Cue does not receive raw card or bank credentials and does not hold Event funds. A displayed payment status may depend on Business verification or provider confirmation. The Business remains responsible for applying payments, receipts, refunds, chargebacks, taxes, and its Client contract.
Electronic communications and signatures
You agree that Galaxy Cue may deliver service notices electronically. Contract acceptance requires the separate Electronic Records & Signatures Disclosure. Withdrawing consent may prevent completion of an electronic workflow but does not automatically cancel an Event or Business contract.
User content and intellectual property
You retain rights in content you lawfully provide. You grant Galaxy Cue a limited, worldwide right to host, process, reproduce, display, transmit, secure, and back up that content solely to operate, support, secure, and improve the contracted service. You represent that you have authority for submitted contact data, music links, images, files, messages, contracts, and other materials and that their use does not violate intellectual-property, privacy, publicity, or contractual rights.
Galaxy Cue software, brand, interface, documentation, and original content remain protected. No license is granted to copy, reverse engineer, resell, scrape, or create a competing data product except where law prohibits that restriction. Infringement reports and repeat-infringer handling are described in the Copyright & Infringement Policy.
Third-party services
External payment, email, social, map, app-store, or other services have their own terms, privacy policies, availability, and fees. Galaxy Cue is not responsible for their independent conduct. Disconnecting an integration stops future platform access where supported but does not delete the provider’s independent records.
Service availability, PDF exports, and changes
Features may change and previews may be incomplete. Galaxy Cue will use reasonable efforts to maintain the service but cannot promise uninterrupted or error-free operation. Unless a signed order states otherwise, no service-level agreement, uptime percentage, recovery point, recovery time, or support response time applies.
When an authorized Business or Client can view a completed workflow document, Galaxy Cue may provide a PDF export of the information visible to that user. An export is a point-in-time continuity copy. It may not include private fields outside that user’s role, later changes, provider-side payment receipts, or every server-side audit record. The authoritative electronic Event record and signature evidence control if an exported copy is incomplete or conflicts with the current record.
Users should download and securely retain legally or operationally important records while access is available, follow applicable record-retention duties, and maintain a reasonable Event-day continuity plan. A PDF export does not guarantee future service availability or replace an independent backup and records program. Scheduled or emergency maintenance, provider outages, internet or device failures, and events beyond reasonable control may affect service. Additional details appear in the Service Availability Policy.
Disclaimers and limits
To the maximum extent permitted by law, the service, Marketplace, generated materials, and preview features are provided “as is” and “as available,” without warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, security, or results, except for a warranty expressly stated in a signed agreement. Galaxy Cue does not provide legal, tax, accounting, insurance, licensing, safety, or event-planning advice.
To the maximum extent permitted by law, Galaxy Cue LLC and its members, managers, employees, contractors, and suppliers are not liable for a Business’s or Client’s acts; Event injury, cancellation, delay, or nonperformance; provider selection; external payment or contract disputes; loss or corruption of data; lost profits, revenue, goodwill, opportunities, or anticipated savings; or indirect, incidental, special, consequential, punitive, or exemplary damages.
Except for obligations that cannot legally be limited, the aggregate liability of Galaxy Cue LLC arising from Galaxy Cue will not exceed the greater of (a) the platform fees the claimant paid to Galaxy Cue LLC during the twelve months before the event giving rise to the claim or (b) one hundred U.S. dollars. Separate claims arising from related facts do not multiply this cap.
Nothing in these Terms excludes or limits liability for fraud, willful misconduct, or another right or remedy that cannot legally be excluded, including mandatory consumer and data-protection rights. Some jurisdictions do not allow particular exclusions, so those exclusions apply only to the extent lawful.
Indemnity
To the maximum extent permitted by law, a Business will defend, indemnify, and hold harmless Galaxy Cue LLC and its personnel from third-party claims, damages, judgments, penalties, costs, and reasonable legal fees arising from that Business’s Event services, personnel, listings, Client relationship, Quotes or Contracts, hosted payment links, taxes, licenses, insurance, marketing, user content, unlawful instructions, or breach of these Terms. A Client has the same obligation for third-party claims arising from unauthorized identity/contact data, unlawful content, fraud, or misuse attributable to that Client.
Galaxy Cue will provide reasonably prompt notice and cooperation. The indemnifying party may control the defense with qualified counsel, but may not settle by admitting fault for or imposing non-monetary obligations on an indemnified party without written consent. This section does not require indemnification to the extent the claim was caused by Galaxy Cue LLC’s own conduct for which indemnification is prohibited by law.
Governing law and disputes
Before filing a non-emergency claim, the parties should give written notice describing the dispute and allow thirty days for good-faith resolution. This requirement does not prevent a party from seeking urgent injunctive relief, preserving a limitation period, reporting to a regulator, or using an available small-claims process.
Except where mandatory law provides otherwise, these Terms are governed by Kentucky law without regard to conflict-of-law principles. A claim may be brought in a state or federal court of competent jurisdiction in Kentucky, subject to mandatory consumer, privacy, and venue rights. These Terms do not impose arbitration or a class-action waiver.
Suspension, termination, cancellation, and deletion
Galaxy Cue may restrict or suspend Business OS access for security risk, unlawful activity, nonpayment, expiration, abuse, material breach, or risk to users. A standard 30-day reactivation window may be displayed after subscription suspension, but it is not an automatic hard-deletion deadline. You may stop using the service and request deletion subject to verification, active Event dependencies, accounting and dispute needs, the DPA, legal holds, backups, retention rules, and law.
Ending a Galaxy Cue plan or account does not cancel a Business–Client Event contract, refund an Event retainer, transfer the Business’s obligations to Galaxy Cue, or automatically reopen a Marketplace assignment. Cancelling an Event does not automatically delete the user’s global account. More detail appears in the Subscription Terms and Storage & Retention Policy.
Changes, assignment, and contact
Material changes receive a new effective date and notice where required. Continued use after an effective change constitutes acceptance only to the extent permitted by law. You may not assign these Terms without written consent; Galaxy Cue LLC may assign them with a merger, reorganization, financing, asset transfer, or successor that assumes the applicable obligations.
Signed-in users may use the verified support channel for account and legal-support requests without including passwords, one-time codes, card data, API keys, or provider secrets. If one provision is unenforceable, it will be limited or removed to the minimum extent necessary without invalidating the remainder. Failure to enforce a provision once is not a waiver.
