The operating agreement for Business OS access.

Parties and incorporated documents

This Agreement is between Galaxy Cue LLC (“Galaxy Cue”) and the legal person or organization activating a Business workspace (“Business”). It incorporates the current Terms of Service, Subscription Terms, Acceptable Use Policy, Privacy Policy, Data Processing Addendum, EULA, and any signed order form. If a signed order conflicts with this Agreement, the order controls only for the stated commercial term.

Service and limited right of access

Subject to this Agreement, Galaxy Cue grants the Business a limited, non-exclusive, non-transferable, revocable right for authorized personnel to access the Business OS during the subscription or approved Beta period. The service may include Booking Links, Client and Event records, workflows, forms, documents, messaging, Marketplace matching, hosted-payment destinations, notifications, marketing tools, and reporting. Features, limits, Beta functionality, and availability are described in the applicable plan and may change prospectively.

Business responsibilities

The Business controls its workspace and is responsible for authorized users, accurate listings, Client instructions, Event services, Quotes, Contracts, Retainer and final-payment terms, receipts, taxes, licenses, insurance, consumer disclosures, marketing permissions, employment relationships, music and media rights, and lawful use of Client data. The Business must promptly disable access for former personnel and must not place card data, passwords, API keys, health data, or other unnecessary sensitive information into free-text fields.

Business data, continuity copies, and privacy roles

As between the parties, the Business retains its rights in lawful Business content. For Client and Event information the Business determines to place in its workspace, the Business generally acts as controller or business and Galaxy Cue acts as processor or service provider, as detailed in the DPA. Galaxy Cue separately controls platform accounts, security, fraud prevention, subscription administration, public-site operations, and product communications described in the Privacy Policy.

Each Business can access only the records authorized to its workspace. A Client may use one global account across multiple Businesses, but one Business does not receive another Business’s private Event records. When available, role-limited PDF export is a convenience for continuity and accurate reproduction of the visible record; it does not replace the Business’s independent legal, accounting, disaster-recovery, and Event-day recordkeeping duties. The Business must export important records while authorized access is available and protect every downloaded copy under applicable privacy and retention requirements.

Two separate payment relationships

Event payments

Event retainers and final payments are solely between the Business and its Client. Galaxy Cue may display an amount and a Business-supplied third-party hosted payment link, but the Client leaves Galaxy Cue to pay the Business’s provider. Galaxy Cue LLC does not receive, possess, escrow, route, settle, or refund Event funds and is not the merchant for the Business’s Event services.

Galaxy Cue subscriptions

A Galaxy Cue subscription pays only for software access. When paid plans are activated, checkout may be operated by an identified merchant of record or payment provider. The payer will see the seller, total price, billing interval, renewal, cancellation, refund, and tax information before expressly agreeing to pay. Event revenue never offsets or passes through the Galaxy Cue subscription.

Term, suspension, and termination

The Agreement begins when the Business affirmatively accepts it and continues through the approved Beta or subscription term. Galaxy Cue may suspend Business OS access for security risk, unlawful conduct, nonpayment, expiration, abuse, or material breach. Authentication may remain available to identify the account and display the access state, but suspended Businesses cannot use protected Business records or operations.

Unless an order form or mandatory law provides a different period, Galaxy Cue provides a standard 30-day reactivation window after subscription suspension. That recovery window is not an automatic hard-deletion deadline. Export, return, deletion, anonymization, and continuing retention are governed by the current plan, DPA, Storage & Retention Policy, active Event dependencies, accounting or dispute needs, legal holds, backups, and applicable law.

Cancellation or suspension of Galaxy Cue does not cancel a Business–Client Event contract, excuse the Business’s performance, refund an Event retainer, transfer an Event obligation to Galaxy Cue, or automatically reopen a Marketplace assignment. The Business must maintain independent continuity records and contact affected Clients directly if it cannot perform an Event.

Confidentiality, warranties, liability, and indemnity

Each party will protect non-public information received from the other using reasonable care and use it only for the relationship, except as authorized or legally required. The service is subject to the disclaimers, liability limits, and indemnity terms in the Terms of Service, to the maximum extent permitted by law. Galaxy Cue does not guarantee a Marketplace provider, Client, Event outcome, payment, contract enforceability, or uninterrupted availability.

Mandatory privacy, consumer, fraud, willful-misconduct, and other non-waivable rights remain unaffected. The governing-law and forum provisions in the Terms of Service apply except where mandatory law requires otherwise.