Understand the charge before it starts.

Scope and seller

Galaxy Cue is a software platform operated by Galaxy Cue LLC, a Kentucky limited liability company. A Galaxy Cue subscription purchases platform access only. When paid subscriptions are activated, checkout may identify an authorized merchant of record as the legal seller responsible for processing the subscription charge, applicable checkout taxes, receipts, refunds, and chargebacks under its own terms. A Business’s separate Event services, Contracts, retainers, refunds, and final payments are always transactions between that Business and its Client.

Clear checkout and affirmative consent

Before a charge, checkout must display the selected plan, price, billing frequency, taxes or how they are calculated, trial or promotional period, renewal terms, material limits, cancellation method, refund rule, and the seller identity. The purchase control must unambiguously communicate that it creates a payment obligation. Recurring billing may begin only after the payer gives express informed consent, and Galaxy Cue must retain appropriate proof of that consent.

Renewal and receipts

If the checkout states that a subscription automatically renews, it renews at the disclosed interval until cancelled. A receipt or durable confirmation should identify the plan, amount, date, billing interval, renewal status, tax, and cancellation path. Renewal reminders will be sent when required by applicable law or the disclosed plan.

Plan and price changes

Galaxy Cue may change plan features prospectively. A material price, renewal, or billing-frequency change requires advance notice and any renewed consent required by law. A downgrade may reduce capacity or access after the current paid period, but Galaxy Cue should provide a reasonable opportunity to export important records before a loss of access.

Simple cancellation

A subscription purchased online must be cancellable through a comparably simple online method. Cancellation stops future renewal charges after the effective cancellation date; it does not reverse charges already properly incurred, cancel a Client Event, or erase records subject to retention. Galaxy Cue may confirm cancellation and the last date of paid access without forcing the payer through unrelated offers or a sales call.

Suspension, reactivation, and records

If a trial or subscription expires, is paused or cancelled, or remains unpaid after the disclosed cure period, authentication may succeed while access to the Business OS is suspended. The standard reactivation window is 30 days from the effective suspension date. During that window the Business may contact Galaxy Cue to restore eligible access.

The 30-day window is not a promise that every record will be automatically erased on day 31. Event, Client, Contract, signature, payment-status, accounting, security, consent, and dispute records remain subject to the Data Processing Addendum, the Storage & Retention Policy, legal or preservation holds, backups, and applicable law. When the service relationship and applicable retention obligations end, Galaxy Cue will delete, return, anonymize, or make information inaccessible according to those rules.

Subscription suspension does not cancel a Business–Client Event contract, refund an Event retainer, transfer the Business’s service obligations to Galaxy Cue, or automatically reopen a Marketplace assignment. The Business remains responsible for its active Events and for maintaining independent copies of operationally or legally important records.

Refunds and billing disputes

The refund rule shown before purchase controls, subject to mandatory law. Unless checkout or law states otherwise, cancellation ordinarily prevents future renewal and does not create a prorated refund for a period already started. Duplicate, unauthorized, or incorrect charges should be reported promptly through the published billing channel. A chargeback does not itself cancel the account or resolve an underlying contract dispute.

Taxes

Prices may exclude applicable sales, use, value-added, or similar taxes unless checkout says otherwise. Galaxy Cue LLC is responsible for taxes it is legally required to collect on Galaxy Cue subscriptions; the subscriber remains responsible for taxes imposed directly on it. Tax treatment must be confirmed for each launch jurisdiction.

Event payments are different

Entertainment Businesses use their own third-party hosted payment providers for Event retainers and final payments. The Client leaves Galaxy Cue to pay the Business’s provider. Galaxy Cue and Galaxy Cue LLC do not collect, hold, route, escrow, settle, refund, or charge back those Event funds and do not determine the Business’s refund, cancellation, receipt, chargeback, or tax obligations.

Billing support

Paid checkout is not currently enabled. When paid subscriptions become available, the checkout and account interface will identify the payment processor, billing interval, renewal terms, cancellation method, and applicable support route before a subscriber commits.